Shipping & Returns

Shipping Policy

Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer SF Express service for shipping. Please contact Customer Service if you have further enquiry on shipping details.

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).

The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return Policy

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned.

Return Process

To initiate a return, please contact our customer service team at marketing@mitcom-us.com to receive a Return Merchandise Authorization (RMA) number.

Please include your RMA number on the outside of the package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at marketing@mitcom-us.com.

If you have any questions on how to return your item to us, please contact us at marketing@mitcom-us.com.

貨運政策

收到訂單確認電子郵件後，訂單將在 1-2 個工作天內（不包括週末和假日）處理。

當您的訂單發貨後，您將收到另一條通知。

運費和交貨估計

您的訂單的運費將在結帳時計算並顯示。

我們默認提供順豐快遞服務，如要加急快遞，請聯繫客服。

有時可能會發生貨運延遲。

發貨確認和訂單跟踪

訂單出貨後，您將收到一封包含您的追蹤號碼的出貨確認電子郵件。

追蹤號碼將在 24 小時內生效。

海關、關稅和稅款

我們的商店不承擔任何適用於您的訂單的關稅和稅金。運送期間或之後收取的所有費用均由客戶承擔（關稅、稅金等）。

損害賠償

對於運送過程中損壞或遺失的任何產品，我們的商店不承擔任何責任。如果您收到的訂單已損壞，請聯絡承運商提出索賠。

在提出索賠之前，請保存所有包裝材料和損壞的貨物。

退貨政策

退貨

自收到商品之日起，您有 30 日的時間退回商品。

為了符合退貨資格，您的商品必須是未使用過的且與您收到時的狀況相同。您的商品必須採用原包裝。

有幾種類型的商品可以免於退貨。易腐爛物品、私密或衛生物品、危險物質以及易燃液體或氣體不能退回。

退貨流程

若要啟動退貨，請透過 marketing@mitcom-us.com 聯絡我們的客戶服務團隊，以取得退貨商品授權 (RMA) 號碼。

請在包裹外註明您的 RMA 編號。

您將負責支付自己退回物品的運費。運費不退還。

退款

一旦我們收到您的物品，我們將對其進行檢查並通知您我們已收到您退回的物品。檢查商品後，我們將立即通知您退款狀態。

如果您的退貨獲得批准，我們將按照您原來的付款方式退款。您將在一定天內收到積分，具體取決於發卡機構的政策。

交流

我們僅更換有瑕疵或損壞的物品。如果您需要更換相同的商品，請透過 marketing@mitcom-us.com 與我們聯絡。

聯絡我們

如果您對如何將商品退還給我們有任何疑問，請透過 marketing@mitcom-us.com 與我們聯繫。